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terms and conditions

terms and conditions

After submitting the order, the buyer receives a confirmation of the order submission to his e-mail address. Potential order cancellations can be reported by the buyer within 2 hours to the seller's email address  If the buyer does not cancel his order within the agreed period, it means that the contract for the purchase of products between the buyer and the seller has been concluded. The buyer can obtain a copy of the contract by sending an e-mail request to the seller's address. Once the purchase contract is concluded, it is stored at the seller's registered office.

The seller ships the ordered products within the deadline. As a rule, the buyer receives the ordered shipment within  from 1 to 3 working days or a maximum of 5 days after placing the order.

In the event that the ordered product has been shipped and is no longer in stock, the buyer will be notified of the expected delivery date via email.


We will not charge you postage for orders over EUR 70.00 including VAT.
For orders less than EUR 70.00 including VAT, we charge delivery in Slovenia and packaging in the amount of EUR 3.80, regardless of the weight, quantity or value of your order.
Most products leave our warehouse the next working day after receiving the order. It may happen that the product you ordered has just gone out and is no longer in stock. In this case, we will inform you about the estimated delivery date via email or inform you in some other way about the progress of the order.


If you do not pick up the shipment, we charge for the return and resending of the shipment, according to the price list of Pošta Slovenije (€7.40).

Refusal to accept shipment or unclaimed shipment

In the event that you do not accept the shipment or refuse to accept it only, you are obliged to cover the costs incurred. In the case of a larger order, we will inform you separately about the delivery time.
Delivery outside Slovenia will be charged separately.

Payment methods

All prices in the PET d.o.o. online store. include VAT and are valid on the day of the order. PET d.o.o. reserves the right to change prices without prior notice. The prices and terms of the order apply exclusively to orders via the online store. In our online store, payment is possible in the following ways:

  • Payment by transfer to a transaction account

Our transaction account number is: SI56 6100 0000 0478 363

  • Cash in Advance

You will receive the proforma invoice when you place an online order, when you mark the payment according to proforma invoice. You transfer the value of the pre-invoice to our transaction account SI56 6100 0000 0478 363. To speed up the execution of the order, you can send us the payment confirmation to our email address

  • Cash on delivery

With cash on delivery, you pay the ordered goods to the delivery person who brings the package to you. If there is no one at the time of delivery, the delivery person will leave a message for you.

ATTENTION! For all cash on delivery payments, Pošta Slovenije will charge you to send your paid amount back to us in the amount of approx. 5% of the payment value.

  • Payment upon personal collection

You can pick up the ordered products at our PET d.o.o. branch, Celovška 172, 1000 LJUBLJANA. You can pay for the products by cash, credit or debit card.​

Change of data on the order or cancellation

Subsequent replacement of account data is not possible. Cancellation of an invoice and issuance of an invoice with new data is charged in the amount of EUR 10.00 including VAT.

Order cancellation is possible until the order is ready to be shipped to the customer.

Security policy

Provider, PET d.o.o. Ljubljana, is committed to the permanent protection of all personal data. They will not be used for any purpose other than sending informational material, offers, invoices and other necessary communication. The data of the users of the online shopping center will not be handed over to a third party under any circumstances (except in the case of identified misuse of the stamp, the data will be sent to the competent state authority). . The provider will contact the consumer via means of remote communication only if the provider does not expressly object to this. If you have more questions about data protection, you can also ask us additional questions. The provider of the online store PET d.o.o. in case of suspicion of misuse of services or products, it may request additional evidence for the execution of the order or even refuse production.

Terms of business

Before using the site, you must carefully read these Terms of Business. By using this website, you agree to these Terms of Business. If you do not agree with the Terms and Conditions, please do not use the website. You should be aware that everything you see or read on this site is protected as industrial property, unless otherwise stated, and that you may use its content only in accordance with these Terms of Business. Images and print samples are the property of PET d.o.o. or has PET d.o.o. permission to use them. The use of the present images and samples by you or by a person authorized by you is prohibited unless expressly permitted by these Terms. Any unauthorized use of samples may constitute a violation of copyright, trademark, private property, and public disclosure laws or communications regulations and laws. PET d.o.o. does not give any guarantee or warranty for the accuracy of the information, nor does it assume any liability for damages or otherwise for errors or omissions in the content of this page. Use or browse this site at your own risk. Neither PET d.o.o. nor any other person who participated in the creation, production or transmission of this page can be held responsible for the reimbursement of any direct, indirect, incidental or consequential damages or the payment of a fine due to your visit to this page or its use. Without in any way limiting the foregoing, everything contained on this site will be deemed to be provided to you "as is" without any express or statutory warranty, including warranties of merchantability, fitness for certain purpose or non-infringement of the rights of others. PET d.o.o. also assumes no responsibility and cannot be held liable for any damage to your computer equipment or other property and viruses that may affect your equipment as a result of your visiting, using or browsing the site, or your transmission of any materials, data, texts, images and video or audio materials from this page. Nothing contained on this page can be interpreted as granting a license or the right to use the trademarks displayed on the page without the prior written permission of PET d.o.o. or a third party that could be the owner of the trademarks displayed on this page. PET d.o.o. has not checked all the pages linked to this website and is therefore not responsible for the content of any external or other website linked in any way to this website. All of your links to other websites or sites are at your own risk. PET d.o.o. has the right to change these Terms of Business at any time by updating this publication. Any such revisions to the Terms of Service are binding on you, and you should therefore periodically visit this page to check the current applicable terms that are binding on you. Codes of conduct of PET d.o.o. in accordance with the Act on electronic business on the market, they are on the website of the Ministry of Economy (



          (1) In the case of contracts concluded at a distance, the consumer has the right to inform the company within fifteen days that he is withdrawing from the contract, without having to state a reason for his decision. In the case of life insurance contracts concluded at a distance and contracts concluded at a distance concerning personal pension insurance, this period is 30 days. A message is considered timely if it is sent within the deadline.

          (2) If the company has fully fulfilled the obligation from Article 43c of this Act, the deadline for exercising the right from the first paragraph of this Article for the supply of goods runs from the day the consumer accepted the goods, and for the provision of services from the day the contract was concluded or from the day when the company fulfilled this obligation, if this obligation was fulfilled after the conclusion of the contract.

          (3) If the company fulfills its obligation from Article 43c after the delivery of the goods, the fifteen-day period for withdrawing from the contract begins the day after the day of fulfillment of this obligation, if the period of three months from the next paragraph has not yet passed.

          (4) If the company has not fully fulfilled the obligation from Article 43c of this Act, the deadline for withdrawing from the contract lasts three months. This term starts to run for the supply of goods from the day the consumer accepted the goods, and for the provision of services from the day the contract was concluded. With the expiration of this period, the consumer's right to withdraw from the contract expires.

          (5) Unless the contracting parties have agreed otherwise, the consumer does not have the right to withdraw from the contract referred to in the first paragraph of this article:

   1. in the case of contracts whose subject is goods or services, the value of which depends on fluctuations in the financial markets, over which the company has no influence and which may occur within the withdrawal period from the contract, such as for service contracts relating to foreign exchange, money market instruments, transferable securities, interests in collective investment undertakings, financial futures contracts, including cash equivalents, interest rate futures contracts, interest rate and currency swaps and share-based swaps or stock index, and options to buy or sell any listed instrument, including equivalent instruments with cash payment;

   2. in the case of contracts, the subject of which are goods that have been manufactured according to the precise instructions of the consumer, that have been adapted to his personal needs, that due to their nature are not suitable for return, that are perishable or that have already expired;

   3. in contracts for the supply of audio or video recordings or computer programs, if the consumer has opened the security seal;

   4. in contracts for the supply of newspapers, magazines and periodicals;

  5. in gaming contracts and lottery services;

  6. for travel and baggage insurance contracts or similar short-term insurance contracts with a validity of less than one month.

          (6) The only cost charged to the consumer in connection with withdrawal from the contract is the direct cost of returning the goods, except in the case referred to in the fifth paragraph of the following article.


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